Social Media Specialist

Summary

Join Fliff, a company pioneering play-for-fun sports gaming, as a Social Media Specialist. You will lead daily content creation and community management across various social platforms, engaging with customers and fans to foster a positive environment. Collaborate with other teams to align community engagement with business goals. Monitor and analyze social media metrics, plan community events, and manage influencer relationships. Stay updated on industry trends and recommend new approaches. This role requires 1–2 years of experience in social media management, strong communication skills, and knowledge of social media tools and analytics. A Bachelor's degree is required. The position offers a competitive salary, flexible PTO, health benefits, a 401k, a work-from-home stipend, and opportunities for professional development.

Requirements

• 1–2 years of hands-on experience managing social media and online communities (sports, gaming, or entertainment experience is a major plus)
• Must be comfortable working nights/weekends during major sporting events
• Strong communication and interpersonal skills, capable of positively engaging customers and fans
• Knowledge of social media and community management tools and best practices, and experience with social media platforms such as Twitter, Facebook, Instagram, TikTok, and YouTube
• Familiarity with social media and community analytics tools, and the ability to analyze data and derive insights from social media metrics
• Strong writing skills, with the ability to create engaging and effective social media static & short-form video content, and adapt tone and style to suit different platforms and audiences
• Creative and strategic thinker, with the ability to develop and execute effective community engagement strategies that align with business goals and customer needs
• Strong content creation skills and a history of growing social media channels
• Proactive, scrappy, and comfortable experimenting with content and formats to see what works
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field

Responsibilities

• Lead day-to-day content creation and community management across social platforms (X, Instagram, TikTok, etc.)
• Engage with community (customers and fans), responding to comments, DMs, and fostering a positive and engaging community environment
• Collaborate with marketing, product, and design to ensure that our community engagement efforts are aligned with business goals and customer needs
• Monitor and analyze social media and community metrics, and provide regular reports on community engagement, sentiment, and trends
• Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty
• Identify and manage relationships with influencers, creators, and brand ambassadors to boost our reach and generate excitement
• Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement

Benefits

• Flexible paid time off
• Health benefits, including medical, dental, vision, and generous parental leave
• Employee-sponsored 401(k)
• $500 work-from-home stipend + Equipment & Accessories
• Work Remotely
• Opportunity for professional development in a dynamic, global setting