Software Engineer 3, Gen AI

Summary

Join Natera, a global leader in cell-free DNA testing, as a Software Engineer specializing in Gen AI for our Post Billing Processing system. You will design, develop, and maintain key system components leveraging AI/LLM technologies to optimize denied insurance claim appeals. This role requires extensive experience with generative AI, LangChain/LangGraph, and cloud platforms like AWS. You will collaborate with stakeholders, implement A/B testing, and ensure data security and compliance. Natera offers competitive benefits including comprehensive medical, dental, vision, life and disability insurance, 401k, and more. The ideal candidate possesses strong analytical, problem-solving, and communication skills.

Requirements

• Experience with cloud platforms (AWS) and containerization technologies (Kubernetes)
• Strong analytical and problem-solving skills
• Extensive experience with generative AI technologies and frameworks
• Proficiency in using LangChain and LangGraph for building and managing AI models
• Knowledge of applying generative AI for creating domain-specific solutions
• Understanding of prompt engineering and various LLMs for specific use cases
• Experience in integrating generative AI models into existing systems and workflows
• Excellent communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment
• Strong organizational and time management abilities
• Attention to detail and commitment to delivering high-quality solutions
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field
• Hands on with LLMs (In previous projects) and worked on product development using LLMs. Such as, Open AI APIs, Open Source LLMs (Llama2, Mistral, Mixtral etc.,)
• Hands on experience with Vector Database & Graph DB (Pinecone, Milvus, Neo4j)
• Solid understanding on framework like Langchain/LangGraph, Haystack and ability to use Agentic Workflows using those frameworks
• Strong proficiency in programming languages such as Python, NodeJs
• Experience with workflow automation such as AWS Step Functions
• Hands-on experience with building RAG solutions

Responsibilities

• Design, develop, and maintain the Post Billing Processing system components, including the Denial Code Manager, Workflow Orchestrator, Template Generation Engine, AI/LLM Enhancement Module, Testing and Optimization Module, Outbound Package Preparation, and Automated Outbound Communication
• Collaborate with business stakeholders to understand requirements and translate them into technical specifications
• Implement AI/LLM technologies to enhance denial letter templates for improved payor acceptance
• Develop and execute A/B testing and hyperparameter tuning strategies to optimize template parameters
• Create and maintain comprehensive documentation for system components, workflows, and processes
• Ensure data security and compliance with healthcare regulations and standards
• Provide ongoing support and maintenance for the system, troubleshooting and resolving issues as needed
• Stay updated with the latest advancements in AI/LLM technologies and incorporate relevant innovations into the system

Preferred Qualifications

Ability to use advanced techniques like HyDE and LLM reranking for effective semantic search for RAG systems. Hands-on experience in creating Embedding using Ada models

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program