Kustomer is hiring a
Software Engineer

Summary

The role is for an Infrastructure Engineer specializing in cost optimization and disaster recovery at Kustomer, a conversational CRM platform. The engineer will collaborate with a team to enhance financial efficiency and resilience of the infrastructure, identify cost-saving opportunities, lead initiatives to optimize data storage and compute resources, develop and automate disaster recovery processes, and contribute to documentation on disaster recovery procedures.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 8+ years experience building and managing large scale, highly available, distributed web applications
• A working understanding of a high-level programming language like Go, Python, JavaScript, etc
• Strong AWS experience managing infrastructure in a secure, highly available, automated fashion (VPC, ELB, Containers, Auto Scaling)
• Strong background in Linux/Unix administration, networking, HTTP/2, DNS, REST, etc
• Experience leading large projects to achieve financial and operational efficiency
• Experience with designing applications and architecture optimized for multi-region disaster recovery
• Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way
• Experience with observability tools (Datadog/ELK/Distributed tracing)

Responsibilities

• Analyze current infrastructure usage and performance to identify cost-saving opportunities
• Design and implement cost-optimization strategies across the platform and infrastructure to reduce expenditure without compromising on performance and scalability
• Conduct regular cost audits and reviews of infrastructure to ensure continuous optimization of resources
• Lead initiatives to optimize data storage and compute resources to achieve cost-effective scalability and maintain regulatory compliance
• Develop and automate disaster recovery processes to minimize impact and downtime
• Respond to critical incidents as part of an on-call rotation, applying disaster recovery protocols to restore system functionality swiftly
• Contribute and maintain documentation on disaster recovery procedures, cost optimization strategies, and operational best practices
• Design and implement robust backup solutions, ensuring data integrity and availability across distributed environments
• Participate in cross-team initiatives to drive engineering best-practices
• Conduct code, architecture, and infrastructure reviews across the platform
• Train and support engineering teams in adopting cost-effective practices in their daily operations and system design
• Staying involved in initiatives around on-call rotations, application performance monitoring, development environments, and continuous integration and delivery pipelines
• Lead various scalability initiatives across the platform and infrastructure

Preferred Qualifications

• You have Github activity showing thoughtful, relevant contributions
• You have a working knowledge of writing code and scripts in more than one language
• You have experience designing sharding configurations for databases
• You have experience developing internal tools for others
• You have experience creating SLAs, SLOs, SLIs

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy