Software Engineer, SRE

Summary

Join Kustomer's Foundation team as a Site Reliability Engineer and build systems used company-wide. You'll maintain cloud infrastructure security, plan capacity, manage software lifecycles, optimize CI/CD, and enhance developer productivity. This role requires extensive experience in large-scale web application management and AWS infrastructure. You will collaborate with cross-functional teams, lead system migrations, and implement security best practices. Kustomer offers competitive salaries, stock options, and comprehensive benefits, including healthcare coverage and generous vacation policies.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 8+ years experience building and managing large scale, highly available, distributed web applications
• A working understanding of a high-level programming language like Go, Python, JavaScript, Bash, etc
• Strong AWS experience managing infrastructure in a secure, highly available, automated fashion (VPC, ELB, Containers, Auto Scaling)
• Strong background in Linux/Unix, networking, HTTP/2, DNS, REST, etc
• Experience with managing large databases and Lucene-based search systems such as Elasticsearch
• Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way
• Experience with observability tools (ELK/Prometheus/Coralogix/distributed tracing)

Responsibilities

• Analyze, design, develop, maintain and improve infrastructure to expand its automation capabilities
• Automate the deployment of testing, staging, and production environments
• Improve the efficiency of development testing
• Measure, report and drive improvements on scalability, performance, and availability
• Support the cloud developer environments and its iterative improvements
• Lead, plan, and execute large scale system migrations
• Participate in cross-team initiatives to drive engineering best-practices
• Conduct code, architecture, and infrastructure reviews across the platform
• Provide education and support to the engineering team in systems architecture design
• Staying involved in initiatives around on-call rotations, application performance monitoring, and continuous integration and delivery pipelines
• Lead various scalability initiatives across the platform and infrastructure
• Implement and enforce change management best practices
• Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform
• Work closely with the Security team to optimize infrastructure in order to satisfy compliance requirements
• Manage secrets and automated key rotations
• Manage security vulnerabilities and upgrade schedules for EOL (End of Life) software
• Manage CDN, firewall rules, and other tools to mitigate attacks and threats

Preferred Qualifications

• You have Github activity showing thoughtful, relevant contributions
• You have a working knowledge of writing code and scripts in more than one language
• You have experience developing internal tools for others
• You have experience creating SLAs, SLOs, SLIs

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks