Software Engineer III, Infrastructure

Summary

Join ngrok Inc. as a Software Engineer on the Platform team and contribute to the software used by all engineers to build, deploy, and manage the product. You will work with a powerful combination of tools including Go, PostgreSQL, nix, gRPC, Terraform, and more, focusing on SRE and DevOps concerns with a software engineering mindset. You will mentor other engineers, contribute to improving builder tools and infrastructure, and drive scalable architecture. The role involves owning engineering improvements, maintaining high uptime, and contributing to team and organizational growth. Within a year, you'll be a leader, contributing to a healthy organizational culture and representing ngrok publicly. Compensation is competitive, including salary and equity.

Requirements

• 3+ years of experience as a software engineer
• Expertise building and running software at a global scale in AWS or other cloud providers
• Expertise with Go or other compiled languages
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Work with your team on the software all engrokkers (ngrok engineers) use to build, deploy, and manage our product
• Approach SRE and DevOps concerns with the mindset and tools of a software engineer
• Understand running production services with load and latency concerns
• Mentor other members of ngrok in your areas of specialty
• Contribute to related areas of code that interest you: help us improve our builder tools, mature our infrastructure, and drive scalable architecture
• Review the 30/60/90 plan from your manager
• With your onboarding buddy, make your first commit and deploy
• Complete self-service technical onboarding content
• Update an existing component in our production platform
• Own engineering improvements to our platform and builder tools: spec, execute with the team, and work with our friends in product engineering for feedback and adoption
• Take responsibility for maintaining our high uptime and customer satisfaction by shadowing, then joining, our on-call rotation
• Own team and org growth through interviewing, mentorship, and teaching
• Raise the level of fellow engineers through pairing sessions, technical talks, and documentation
• Represent ngrok publicly: on our blog, speaking at meetups, via open-source contributions
• Work with your team to plan long-term, iterative investments in ngrok’s capabilities, operability and performance
• Be an engineering leader who contributes to a healthy and growing organizational culture

Preferred Qualifications

• Experience with other parts of our tech stack: Kubernetes, nix, rust, gRPC, PostgreSQL, Kafka, Datadog, Honeycomb
• Related domain knowledge in networking, builder tools, or security

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same