Software Implementation Consultant

Summary

Join Salsify, a leading commerce infrastructure company, as an Implementation Consultant! You will lead technical consulting and configuration for multiple projects, partnering with Project Managers to ensure on-time and within-budget delivery. Leveraging your experience with large enterprise clients, you'll implement Salsify effectively, ensuring successful user adoption. Collaboration with various teams is key to customer success. This role requires experience navigating complex enterprise platform launches and a passion for customer success. Salsify offers competitive compensation, including base salary, potential commission/bonus, equity, and a comprehensive Total Rewards plan with health benefits and PTO.

Requirements

• Experience navigating the complexities large enterprise clients face when launching a new platform
• Passion for making customers successful and excited to work in a customer-centric environment
• Experience problem solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
• Curiosity and willingness to learning with the ability to quickly grasp and make effective use of knowledge
• Thoughtfully communicates new concepts to diverse audiences and adapt to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously and understand when to raise risk and inform relevant stakeholders

Responsibilities

• Lead the technical consulting and configuration component of multiple concurrent time and materials projects
• Partner with Project Managers to deliver projects on time, within scope, and budget
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
• Work cross-functionally with Customer Success Managers, Project Managers, Account Managers, and other teams to ensure customers are set up to achieve established metrics/goals
• Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along

Preferred Qualifications

Proficiency integrating data source systems such as PIMs or ERPs with eCommerce platforms

Benefits

• Health & medical benefits
• PTO
• Equity in the form of stock options
• Base salary
• Commission plan
• Bonus incentive