Software Implementation Consultant

Summary

Join PointClickCare's Professional Services team as a Software Implementation Consultant, Financial, acting as the primary customer liaison for implementing best practices in Long-Term and Post-Acute Care (LTPAC) settings. You will lead business discovery, develop solution recommendations, and build strong customer relationships. This role requires a deep understanding of customer needs and the ability to translate them into technical requirements. Expect up to 30% travel. The successful candidate will be a diligent, customer-focused, agile, transparent, and strong communicator, acting as a trusted advisor. This position reports to the Practice Manager, Professional Services. PointClickCare offers a competitive salary and a comprehensive benefits package.

Requirements

• Possess post-secondary education in accounting or technology
• Demonstrate a foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
• Show passion for delivering an exceptional customer experience
• Possess excellent communication, organizational, and collaboration skills
• Have consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes
• Have multi-resource project team experience balancing milestones and objectives efficiently and on time
• Demonstrate a proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• Possess the ability to quickly learn new concepts and technologies and convert them into customer solution value
• Be a self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Be able to thrive in a high-paced, complex team environment
• Be results-oriented and demonstrate a can-do attitude with adaptability, problem-solving, and critical thinking skills

Responsibilities

• Act as the principal implementation liaison on the project team, translating and documenting customer expectations, business processes, and goals to ensure implementation success
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
• Translate technical requirements and execute system configuration setup (more complex than entry)
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
• Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Preferred Qualifications

Have healthcare industry experience

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition