Remote Software Onboarding Manager

Summary

Join Okendo as an Onboarding Manager to set up new Merchants for long-term success with their Okendo Programs through expertise, operational excellence, and relationships building.

Requirements

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Assertiveness and leadership to drive the execution of action plans
• A process mind to work in a high-volume environment
• Tech savviness - the words CSV, HTML and APIs do not scare you, they excite you
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance
• Ability to troubleshoot, and be resourceful to find solutions
• Impeccable communication, both written and verbal, and presentation
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer
• At least 2 years of experience working at a Seed Series / Series - A SaaS company in a customer-facing role
• Knowledge of e-commerce tech stacks and metrics

Responsibilities

• Be the dedicated point of contact to onboard new merchants by representing the Okendo brand and demonstrating product expertise
• Act as a trusted advisor to design programs that uniquely match the merchant’s needs and leverage the full power of the Okendo Platform
• Establish a strong relationship between your merchants and the Okendo teams, with clear expectations
• Ensure merchants go live seamlessly and efficiently through state-of-art project management and dependable quality control
• Ensure that each customer realizes the value of the Okendo Program by the specified go-live date
• Help your merchants prioritize their needs in relation to their business goals
• Define a growth plan with your merchants to engage them into a long-term partnership with Okendo
• Identify and recommend growth opportunities across the suite of products in the Okendo Platform

Benefits

• 100% employer-paid coverage of employee health insurance
• Comprehensive dental and vision coverage
• 4 weeks of PTO; carryover allowed
• 11 holidays
• Sick, bereavement, and jury duty paid time off
• 12 weeks of Paid Family Leave