Software Product Manager

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Software Product Manager. You will play a critical role in developing technology solutions that drive company success. This role involves defining technology needs, collaborating with cross-functional teams, translating business goals into actionable solutions, and ensuring timely issue resolution for clients and customers. You will focus on building software products for operational teams in call center environments and automating business processes. The position requires strong collaboration skills and experience in product and project management. Omnidian offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth within a dynamic startup environment.

Requirements

• 2-5 years of product management experience at a technology company
• Experience writing functional specifications and product briefs
• Experience conducting user research
• Significant experience with Salesforce CRM, Service Cloud and Communities
• Experience with IVRs and call center technology, such as Amazon Connect

Responsibilities

• Help the company scale through technology-driven solutions
• Understand the direction of our products and influence our long-term technology roadmap
• Deeply understand our clients, customers, technology, processes and our business goals
• Bring a strong product mindset with the ability to identify core problems and prioritize effectively
• Collaborate closely with engineering and cross-functional stakeholders to execute the product development process
• Define and track success metrics for each project, and use data from feature performance to inform future decisions
• Coordinate the execution of projects with multiple cross-functional stakeholders
• Maintain a project management system that is usable and understandable
• Document meeting highlights, key decisions and action items
• Execute clear communication plans to keep stakeholders informed throughout the project lifecycle
• Identify and mitigate risks, and remove roadblocks to the efficient delivery of business value
• Balance multiple priorities and timelines simultaneously

Preferred Qualifications

• Familiarity with Figma or similar wireframing tools
• Familiarity with Salesforce Marketing Engagement Cloud
• Familiarity with Netsuite
• Familiarity with Asana or other project management tools
• Experience working in a growth-stage technology company
• Experience in the solar or renewable energy industry
• Experience in building B2B software

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success