Software Quality Assurance Director

Summary

Join Benevity as the Software QA Director and play a critical role in ensuring the reliability, performance, and security of our platform. Lead Benevity’s quality assurance function, ensuring seamless, secure, and high-performing experiences for clients. Champion quality across the software development lifecycle, fostering continuous improvement and innovation. This role requires a strong leader passionate about technology and impact, balancing agility and quality in a fast-growing SaaS environment. You will define and implement Benevity’s QA strategy, build and manage a high-performing QA team, and collaborate with other teams to embed quality throughout development. Benevity offers a unique opportunity to contribute to social good while working in a dynamic and supportive environment.

Requirements

• 10+ years of experience in software quality assurance, including 5+ years in leadership roles
• 10+ years of experience working in a fast-paced, collaborative environment utilizing the efficiencies of an Agile, iterate fast mentality in remote and multi-time-zone environments
• SaaS or cloud-based software experience required; experience in social impact, fintech, or non-profit tech is a plus
• Subject Matter Expert of test automation frameworks, CI/CD tools, and cloud-based architectures (AWS, Azure, or GCP)
• Experience with security testing, accessibility testing (WCAG compliance), and performance testing
• Extremely detail-oriented and analytical thinker
• Solid knowledge and understanding of Software Development Lifecyle and Agile methodologies
• Strong problem identification and resolution skills
• Proven ability to lead and inspire offshore development and QA teams
• Strong communication skills, with the ability to bridge technical and business conversations
• Passion for social good and corporate social responsibility (CSR)
• Experience working in agile environments, with a track record of building scalable QA processes that align with fast-moving development cycles

Responsibilities

• Define and implement Benevity’s QA strategy, vision, and roadmap ensuring alignment with our mission-driven business objectives
• Advocate for quality-first engineering practices, promoting a culture where delivering impactful, high-quality software is a shared responsibility
• Set key quality benchmarks for platform stability, security, and performance, ensuring a world-class experience for our users
• Build and promote a culture of continuous improvement in software quality, testing methodologies, and process automation
• Provide leadership in establishing QA best practices, tools, and processes, ensuring scalability and efficiency in a fast-paced environment
• Oversee end-to-end testing strategies for Benevity’s software solutions, ensuring a seamless experience for corporate clients, non-profits, and donors
• Develop and execute a test automation strategy, increasing efficiency in regression, functional, performance, and security testing
• Evaluate and integrate AI-driven testing approaches to optimize testing processes
• Lead continuous improvement initiatives, enhancing test effectiveness and reducing defect leakage into production
• Build, mentor, and manage a globally dispersed high-performing QA team, ensuring team members are engaged, growing, and aligned with Benevity’s mission
• Collaborate with engineering, product management, and customer support teams to embed quality at every stage of development
• Act as a trusted advisor to leadership, providing insights on quality trends, risks, and mitigation strategies
• Drive the adoption of modern QA methodologies, ensuring compatibility with Agile, DevOps, and CI/CD practices
• Ensure the standardization of our testing processes in the Software Development Lifecycle for our platform
• Ensure compliance with security, accessibility, and data privacy standards, particularly relevant to Benevity’s non-profit and corporate clients
• Lead initiatives to enhance software reliability, performance, and scalability as the platform continues to grow

Preferred Qualifications

Experience in social impact, fintech, or non-profit tech

Benefits

• Innovative work
• Growth opportunities
• Caring co-workers
• A chance to do work that fills us with a sense of purpose
• For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office