Remote Quality Assurance Manager

Summary

Join National Power, LLC as a Quality Assurance Manager to oversee the quality of services rendered by vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems. The ideal candidate will have a strong background in these areas with a keen eye for detail and solid understanding of service evaluation, audits, and vendor management.

Requirements

• Bachelor's degree in quality, business, engineering, or a related field preferred
• Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment
• High school diploma or GED preferred
• Current Generac Power Systems certification preferred
• Ability to read and interpret documents such as safety rules and procedure manuals
• Intermediate computer ability including proficient capability with Microsoft Office applications

Responsibilities

• Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems
• Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations
• Collaborate with cross-functional teams and vendors to understand service expectations and standards
• Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time
• Keep accurate documentation and perform statistical analysis of service quality
• Conduct regular service quality audits to ensure compliance with standards and regulations
• Track, communicate, and resolve service quality issues
• Assists with demand related calls when needed
• Implement training programs for internal teams regarding quality control activities
• Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards
• Monitor risk management activities related to service provision

Benefits

• Competitive pay depending on previous experience and current certifications
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)