Software Support Engineer

Summary

Join Ripjar's engineering team and contribute to building AI-powered software combating financial crime. You will be a key member, working directly with Level 3 support engineers to resolve complex technical issues and become an expert in our technical base. This role involves mentoring from a senior engineer, collaboration with multiple teams, and direct customer interaction on deep support issues. You will be responsible for fixing system issues based on priority and impact. Passion for customer success and strong communication skills are essential. Ripjar offers a competitive salary, remote work options, and various benefits.

Requirements

• Experience with some of our core technologies: Node.js, React, Elasticsearch, Kafka, MongoDB, Redis
• You’ll be proficient in at least one programming language and be accustomed to evaluating new technologies
• Experience building and maintaining production software
• Strengths in developing high quality software, finding and fixing bugs, debugging issues and liaising with other internal team members
• Strong communication skills
• You’ll be able to explain complex concepts, write clear and concise code reviews or technical aids, work on pull requests and documentation, and in some cases, you will work directly with customers on deep support issues
• Must be able to work remotely, or hybrid from our Cheltenham office

Responsibilities

• You will be mentored by a senior Staff Engineer so that you can gain a deep understanding of our software across all microservices.  Eventually, this will enable to you to become our first port of call in Level 3 support
• You will be able to fix issues in our system as they arise based on priority and impact by work alongside multiple teams, collaborating with other engineers, product managers, architects, project managers, support staff, UX and QA specialists
• You will assist our internal teams as well as our customers as you will have a uniquely broad knowledge of our software

Preferred Qualifications

It’s great if you’ve worked with large scale data processing systems and complex JavaScript or Python codebases

Benefits

• Salary up to 65k DOE
• 25 days annual leave + your birthday off, rising to 30 days after 5 years of service
• Fully remote working with occasional travel
• Life assurance
• Private Family Healthcare with Vitality
• Employee Assistance Programme
• Company contributions to your pension
• Enhanced maternity/paternity pay
• The latest tech including a top of the range MacBook Pro
• Office equipped with well-stocked pantries with food, snacks and drinks when in the office