Software Support Specialist

Summary

Join WinnCompanies as a Software Support Specialist in our Boston corporate team, working 100% remotely from a Winn-operating state. This role requires expertise in Property Management and Real Page software, supporting daily operations of WinnResidential. Responsibilities include analyzing and resolving user support issues, coordinating HelpDesk activities, implementing new properties into software, providing support on property management functions, leading software upgrades, and creating documentation and training materials. The position requires an Associate's degree, 1-3 years of experience, advanced Microsoft Suite skills, and excellent communication and customer service abilities. A Bachelor's degree and hands-on property management experience are preferred. The hourly pay rate is $31.25, and the position offers a comprehensive benefits package.

Requirements

• Associate’s degree in Computer Science or related field
• 1 - 3 years of related work experience
• Advanced skills with Microsoft Suite applications
• Outstanding verbal and written communication skills
• Excellent customer service skills
• Ability to produce complex documents, perform analysis and maintain databases
• Advanced experience with Property Management Software - Affordable
• High level analytical thinking and problem solving skills
• Familiarity with LIHTC, HOME, Project Based Section 8 and Public Housing Programs

Responsibilities

• Analyze support problems presented by the end user, formulate plan to resolve, and execute plan to a successful completion
• Coordinate, execute, and document all HelpDesk activity to ensure accuracy, and repeatable resolution
• Implementation of and/or assimilation of new properties into the current Property Management Software. This includes giving and directing other Winn employees, and/or contractors, on tasks that need to be completed to accomplish the implementation
• Provide support to individuals and groups with questions about Property Management function, data, and processes
• Lead property management software patch release and upgrade projects
• Document process documentation and create related LMS/Job Aid content, and training

Preferred Qualifications

• Bachelor’s degree in Computer Science or related field
• Hands on Property Management or Accounting experience
• Ability to drill down into voluminous data to identify root cause of issues

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families