Payment And Billing Support Specialist

Summary

Join Automatiq as a Payment and Billing Support Specialist and play a key role in managing billing operations, supporting payment processes, and resolving discrepancies. You will ensure smooth and efficient operations, maintain high accuracy and timeliness, and collaborate with multiple teams. This position involves managing invoicing, payment tracking, and audits, as well as providing excellent customer service. You will also support the Billing and Collections Manager, document processes, and participate in team meetings. The role requires 2-3 years of experience in customer-facing roles and strong analytical and communication skills. A performance-based annual bonus is offered.

Requirements

• 2-3 years of experience in customer-facing roles, billing, or payment-related functions
• Excellent problem-solving and high-level analytical skills
• Ability to multitask and adapt to dynamic team needs
• Strong organizational skills with a high level of attention to detail
• Proficiency with tools such as Google Workspace (Docs, Sheets, Drive), Jira, Monday.com, Intercom, Excel, and other tracking systems
• Strong communication skills, maintaining professionalism and respect in all interactions
• Self-motivated and capable of working independently and collaboratively

Responsibilities

• Manage day-to-day invoicing, payment tracking, and review processes
• Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly
• Support management to streamline billing processes and improve efficiency, leveraging automation where applicable
• Maintain collections systems, including notifications for late payments and tracking mechanisms
• Serve as the primary contact for customer inquiries related to payments, adjustments, penalties, and discrepancies
• Maintain service level agreements (SLA) for response and resolution times
• Escalate complex issues requiring higher-level intervention
• Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues
• Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases
• Engage in regular correspondence with sellers regarding outstanding A/R
• Provide support to Billing and Collections Manager for daily invoicing, collection efforts and audits
• Document processes and create standard operating procedures (SOPs) for internal training and operational efficiency
• Participate in weekly meetings and bi-weekly 1:1s with management to report progress and address challenges
• Coordinate with cross-functional teams, including Accounting, Support, and Loss Mitigation, to resolve escalations and improve processes

Preferred Qualifications

• Experience in the entertainment or ticketing industry
• Familiarity with systems like Braintree, Bill.com, and Salesforce
• Background in operational or technical workflows

Benefits

• $24 - $25 an hour
• This role will also be eligible for a performance based annual bonus