Software System Administrator

Summary

Join Infinx, a rapidly growing company providing innovative technology solutions to healthcare providers, as an Imagine Software System Administrator. This critical role focuses on optimizing the Imagine billing platform to reduce errors and improve revenue cycle operations. You will maintain payer rules, mappings, and system configurations, ensuring accurate data flow from various systems. Responsibilities include troubleshooting interface issues, generating reports, leading system administration calls, and collaborating with internal and external teams. The ideal candidate possesses extensive experience with Imagine software, strong SQL skills, and a deep understanding of healthcare billing workflows. This remote position offers a comprehensive benefits package.

Requirements

• 5+ years of experience in RCM systems administration with at least 2+ years in Imagine application
• Should be Imagine certified
• In-depth knowledge of Imagine Billing Software (ERS rules, payer setup, pre-bill validations, HL7 interfaces)
• Strong SQL/reporting skills for rule analysis and audits
• Experience with payer rules, insurance mapping, denial management, and cross-platform data integration
• Strong understanding of healthcare billing workflows (radiology/imaging preferred but should be open to other specialties)
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving mindset
• Ability to lead meetings and manage cross-functional priorities
• Highly organized with a keen eye for detail

Responsibilities

• Validate, vet, and maintain ERS rules across payers and databases to avoid downstream issues like false debits, false credits, incorrect adjustments, incorrect patient statements
• Create various checks and balances to avoid any future occurrence of the issues and maintain a project log to ensure there is full transparency
• Create and maintain SOPs for system rule configuration and validation
• Ensure payer IDs are accurately mapped between Imagine, RIS/EMR, and EDI (Phicure) to avoid reworks
• Collaborate with Phicure credentialing contacts to address provider ID, billing rule, criteria builder logics, and split billing configurations
• Configure auto-adjustment rules to eliminate inflated AR from recurring underpayments or unconfigured adjustments
• Lead initiatives to prevent denials through pre-billing validation, working with upstream systems like RIS for insurance, COB, and PA data synchronization
• Troubleshoot and manage HL7 interface issues between RIS/EMR and Imagine (e.g., demographics, charge transfers or PA truncations)
• Establish and maintain crosswalk logic when incorrect plans are selected in RIS/EMR, ensuring accurate mapping in Imagine
• Generate SQL/Imagine reports for auditing, rule tracking, and issue identification
• Help in building Infinx AR solutions by working with data analysts to train them on rule structure, reporting logic, and operational impact
• Lead weekly system administration calls with end client and internal teams to review priorities and blockers
• Maintain a project tracker for all outstanding system admin items and escalate issues requiring IT/vendor input
• Drive creation and upkeep of SOPs across all system activities and ensure consultant/vendor sign-offs are captured
• Work closely with various Imagine solutions like Banking Q, Imagine Pay, Phicure and internally with coding, and billing teams to ensure alignment between process changes and system settings

Preferred Qualifications

• Experience working with all associated Imagine applications, various EMR/RIS/LIS systems and with other scheduling/credentialing platforms preferred
• Familiarity with HL7 interface troubleshooting preferred
• Previous experience working with multi state Imaging groups (200+ facilities across country) or of similar size operating in Imagine preferred

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
• Flexible work hours when possible