Solar Programs Project Manager

Summary

Join Energy Solutions, a growing company focused on market-based programs for energy savings, as a full-time Solar Programs Project Manager - Consumer Protection. You will assist in driving customer participation in programs incentivizing the adoption of various DERs. This role involves supporting the Illinois Shines program, ensuring consumer protection in the transition to solar power. Daily responsibilities include maintaining knowledge of program requirements, addressing consumer complaints, assisting customers with issues, identifying ways to strengthen consumer protections, and contributing to educational workshops. The position requires a bachelor's degree and relevant experience, strong communication skills, and proficiency with Microsoft Office. Energy Solutions offers a competitive salary, a generous retirement package, and an excellent benefits package.

Requirements

• A bachelor's degree
• A minimum of 2 years of relevant work experience in consumer protection, compliance, or customer service with a degree
• A minimum of 5 years of relevant work experience in consumer protection, compliance, or customer service without a degree
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple cases
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

Responsibilities

• Maintain up to date knowledge of program requirements and procedures
• Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
• Assist customers with issues resulting from their solar company going out of business and/or otherwise being unable to continue with the customer’s project application with the Program
• Help identify ways to strengthen consumer protections in the Program
• Document and categorize complaints received
• Draft pre-disciplinary letters to vendors alleged to have violated Program requirements
• Update public-facing Consumer Complaint and Program Violation Reports
• Follow established Standard Operating Procedures (SOPs) for complaint resolution, including communicating directly with solar vendors and customers
• Document statistics contributing to disciplinary and complaint reporting
• Perform periodic review of registered vendor marketing materials to ensure compliance with Program guidelines
• Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
• Participate in video conference calls
• Manage special projects related to consumer protection issues

Preferred Qualifications

• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or customer call center operations
• Proficiency in Spanish, including written communication
• Experience with Salesforce

Benefits

• Compensation to commensurate with experience with the pay band of $69,000 - $79,000/Annually
• A generous retirement package
• Medical, dental and vision insurance
• Other pre-tax contribution plans
• An Employee Stock Ownership Plan (ESOP)