Partner Implementation Program Manager

Summary

Join EnergyHub's Implementation Services team as a Program Manager to support Distributed Energy Resource (DER) partner integrations. You will manage launches, own post-launch partner support systems, and establish onboarding content. This role is crucial for expanding our DER ecosystem by enabling technology partners to integrate with our APIs. Success requires strong technical skills, organization, and effective internal/external communication. You will lead internal and external projects and improve cross-functional processes for sustainable growth. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Project management, internal/external communication, and project monitoring
• Strong communication skills, including the ability to lead external parties through documentation and processes, gather feedback, obtain status, and track implementation of large projects
• A demonstrated ability to collaborate in a socially effective manner among cross-functional stakeholders, while operating within existing resources
• Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change
• Experience identifying and building systems over manual processes, using tools/applications to scale interactions and impact (e.g. support, documentation)
• A demonstrated technical background with the ability to be hands-on as needed

Responsibilities

• Own implementation project management for integrations and program launches for our DER device partners, enabling more distributed energy resources to participate in our utility programs
• Work with device partner stakeholders to communicate implementation requirements, related technical documentation, identify risks, manage and monitor project schedules in sustainable ways
• Create, manage, and deliver implementation content for partners to utilize from kickoff and throughout the integration process
• Establish and manage partner support systems to scalably manage how any issues are prioritized, routed, and communicated to and from partners
• Coordinate with the product, partner, customer success, and development teams to represent and help shepherd new product capabilities through internal evaluation and new product development processes
• Qualify and support these requests with business cases and engage product and solutions engineering teams to evaluate and prioritize related work
• Gather the document the progress of partners to ensure they move through our process, either escalating where appropriate, influencing the partner to accelerate its integration, or ensuring the teams scale up/down their engagement based on partner priority and demonstrated motivation
• Facilitate a system for how technical specs are maintained and delivered to partners, in collaboration with product and engineering teams

Preferred Qualifications

• A working knowledge of the Utilities industry and supporting business processes
• A demonstrated ability to communicate technical concepts to external stakeholders

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• An education assistance program