Remote Solution Architect

Summary

Join our team as a Solution Architect, where you'll drive successful technical engagements with customers by combining deep technical expertise with exceptional communication skills. You will work closely with sales, engineering, and product teams to understand customer requirements, design tailored solutions, and ensure the seamless implementation of complex architectures.

Requirements

• Extensive experience in system architecture, cloud infrastructure, and observability tools (e.g., Datadog, Splunk, Grafana, Cribl, etc)
• Proficiency in multiple programming and scripting languages (Python, JavaScript, Bash)
• Strong understanding of cloud-native environments, microservices, and large-scale distributed systems
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences
• Proven experience in a customer-facing role, with a track record of successfully driving technical sales and solution adoption
• Must have recent experience in the same product space
• Must have familiarity with being self-starting and not reliant on large organization processes
• Must have previous small company experience

Responsibilities

• Conduct daily or weekly meetings with customers to gather technical requirements, understand business needs, and discuss potential solutions
• Design and document technical architectures that align with customer needs, ensuring that proposed solutions are scalable, secure, and optimized for performance
• Prepare and deliver product demonstrations tailored to the specific use cases of potential customers, showcasing the capabilities of the platform and how it can solve their problems
• Collaborate with customers to define the scope, objectives, and success criteria for POCs
• Lead the execution of POCs, working closely with the customer to ensure that the solution is correctly implemented, tested, and validated
• Analyze the results of POCs and provide detailed feedback and recommendations to the customer
• Work closely with sales teams to provide the technical expertise needed to close deals. This includes answering technical questions, preparing documentation, and addressing any concerns that arise during the sales process
• Gather feedback from customer engagements and POCs to share with the product development teams
• Develop and maintain technical documentation, including architecture diagrams, solution designs, and implementation guides, to support customer engagements and internal knowledge sharing
• Identify and document best practices for implementing and using the platform, and share these insights with customers and internal teams
• Provide hands-on support to customers facing technical challenges, helping them to troubleshoot and resolve issues related to the platform
• Act as a trusted advisor, offering strategic guidance to customers on how to optimize their use of the platform and achieve their business goals
• Stay up to date with the latest developments in cloud computing, observability, and related technologies. This includes attending conferences, participating in webinars, and engaging with the tech community
• Participate in and sometimes lead internal training sessions to ensure that your knowledge and skills remain sharp and relevant to the evolving needs of the business and its customers
• Travel to customer sites as needed to conduct in-person meetings, workshops, and POCs

Preferred Qualifications

• Demonstrated familiarity with Enterprise accounts and have a useful network
• Familiarity with Axiom or its competitors and be able to deliver a demo and compare and contrast Axiom with the competition from day 1. “hit the ground running”
• High-growth startup experience where you know that gaps exist, and take charge in being an agent of change

Benefits

• Competitive salary and equity package
• Flexibility to work from wherever suits you best. For this role, we are considering individuals based in the United States
• Budget to build your home office set-up
• Monthly budget to support mental and physical wellness
• Uncapped, continued education stipend
• Annual offsite with your teammates from around the world
• Uncapped vacation to unplug and rejuvenate
• Generous and flexible family leave for everyone