Solution Architect

Summary

Join Fundraise Up as a Solution Architect and play a pivotal role in our enterprise presales activities, solution architecture development, and client success. You will lead the discovery phase for projects, design tailored solutions, and mentor team members. This role requires expertise in digital technologies, cloud architecture, and strong communication skills. You will also be responsible for partner integrations, platform testing, and developing client retention strategies. The position offers a competitive salary, stock options, and comprehensive benefits. This remote role is based in North America and is ideal for a proactive leader looking to make a significant impact in the nonprofit industry.

Requirements

• Bachelor’s degree or equivalent experience in a related field
• Extensive experience as a Solution Architect, particularly within the nonprofit sector, involving NPOs, tech companies, or agencies
• Expertise in digital technologies, cloud architecture, middleware, and application development
• Strong foundation in enterprise presales, solution architecture, and partner integrations
• Experience with A/B testing and data analysis
• Exceptional communication, presentation, and negotiation skills
• Proven ability to lead and work collaboratively in cross-functional teams
• Highly effective problem-solving skills with a keen attention to detail
• Capability to manage multiple projects simultaneously and meet tight deadlines

Responsibilities

• Craft strategic documentation to streamline onboarding and enhance inter-departmental collaboration
• Gather and validate requirements to align with business goals
• Support the sales team with technical expertise
• Lead the discovery phase to minimize risks and enhance client satisfaction
• Design and present tailored solutions
• Mentor team members to foster their professional development
• Assess and select technology partners that align with our strategic goals
• Manage CRM integrations to enhance technological synergy
• Develop and oversee A/B testing frameworks to benchmark our platform
• Analyze results to guide platform improvements
• Advocate for continuous optimization based on market trends
• Develop a roadmap aligned with future business goals and client needs
• Ensure our competitive edge is maintained
• Customize solution upgrades based on client feedback
• Lead educational initiatives
• Assist Customer Success with technical adjustments to key accounts

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days
• 401(k) plan with company match
• FSA Spending Account
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
• Paid parental leave
• Remote working
• Stock options