Solution Architect

Summary

Join HubSpot's growing team of Success Solution Architects as a Solution Architect, Senior Solutions Architect, or Principal Solutions Architect. You will define advanced CRM technical solutions for enterprise customers, become a HubSpot product and technical expert, and collaborate with Customer Success Managers. Responsibilities include creating proof of concepts, identifying integration opportunities, defining long-term technical roadmaps, and building relationships with customer stakeholders. You will need 5+ years of customer-facing technical experience, CRM expertise, and strong communication and business acumen. The ideal candidate will possess additional technical skills and technologies. HubSpot offers a competitive salary and benefits package.

Requirements

• 5+ years experience in a customer-facing technical consultative role (i.e. solutions architect, sales engineer, technical consulting, technical account manager) where you lead technical strategy conversations or projects
• Technical expertise in CRM, marketing automation, or technical SaaS related customer experience applications
• The ability to turn marketing and sales strategy into technical recommendations
• Technical architecture experience that solves customer business challenges with multi-faceted technology
• Excellent communication skills with expertise explaining complex, technical concepts to all levels of users
• Strong business acumen (running effective discovery, quickly understanding a business and go-to-market model, crafting business-relevant recommendations) with a history of success owning enterprise segment customer engagements
• Customer-focused consultative, problem solving, and issue resolution skills
• Curiosity and a constant desire to learn as HubSpot’s platform expands to new markets and technology segments

Responsibilities

• Define advanced CRM technical solutions to solve our Enterprise customer’s complex challenges
• Become a HubSpot product and technical subject matter expert
• Work closely with a team of aligned Customer Success Managers to drive usage and retention across their book of business
• Activities include leveraging product usage data to identify engagement opportunity, collaborating on Success Plans, delivery of Executive Business Reviews, and growing technical stakeholder relationships
• Create proof of concepts to demonstrate solution viability
• Examples include mapping business requirements to CRM data models, creating verticalized best practice examples, creating sample reports that highlight marketing ROI, or showing what’s possible with CRM UI customization with React.js
• Proactively identify integration and technical architecture opportunities and make recommendations for customers to grow deeper with HubSpot
• Define long term technical and strategic platform roadmaps to help our customers integrate HubSpot deeper into their business processes and go-to-market technology stack
• Recommend the right internal and external services and resources to execute on the roadmap
• Communicate and build relationships with senior technical and business customer stakeholders
• Drive critical KPIs including integrations, usage, retention, and attached professional and partner services

Preferred Qualifications

• Reactive JavaScript (React, Vue, Svelte etc) or programming
• Hands on experience using HTTP and REST APIs
• Integration architecture and knowledge of integration, reverse ETL or CDP platform tooling (e.g. Segment, Census, Workato, Make)
• Relational Database Systems or data warehouse

Benefits

• Cash compensation range: 136,000-200,000 USD Annually (Level and salary will be commensurate with experience)
• The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office