Solution Architect

Summary

Join NewRocket, a global ServiceNow Elite partner, as a Solution Architect – ITOM,ITSM. You will lead successful ServiceNow solution delivery, architecting and designing solutions using best practices on complex projects. Responsibilities include serving as a primary technical contact, defining technical solutions aligned with client needs, managing all aspects of ServiceNow application development, contributing to ITOM/ITSM applications, conducting presales demos, and collaborating with delivery management. The ideal candidate possesses 8-12 years of IT services and business architecture experience, with at least 4 years on the ServiceNow platform. Expert-level ITOM/CMDB proficiency and experience with various integration technologies are essential. ServiceNow CIS and/or CSA certifications are preferred. NewRocket offers a diverse and inclusive workplace.

Requirements

• 8-12 years of IT Services and proven business architecture experience
• Minimum 4 years preferred work experience on the ServiceNow platform
• Expert level proficiency with ITOM/CMDB product line including
• Experience with implementing integrations with ServiceNow ITOM and CMDB process (Discovery, Service Mapping, Event Management, CMDB/CSDM, Cloud Management, Orchestration)
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources
• Adapts quickly in a fast-paced environment!
• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience

Responsibilities

• Serve as a primary technical point of contact and key interface for ServiceNow ITOM and ITSM project solutions
• Define technical solutions for architecture and design that are aligned with client’s business solutions, within ITOM/CMDB implementations best practices
• Manage all aspects of ServiceNow based application and systems development, design, coding, debugging, troubleshooting and query optimization
• Contribute, create, and customize ITOM and ITSM ServiceNow applications and solutions
• Presales Demo and Proof of Value for prospective customers
• Conduct requirements analysis sessions, customer workshops and technical guidance to capture all necessary technical design for the best implementation solution
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations
• Draft use proposals (SOW), use cases and functional requirements documents
• Provide technical assistance in a pre-sale’s capacity and Proof of Value for prospective clients

Preferred Qualifications

ServiceNow CIS and/or CSA certifications