Solution Consultant

Summary

Join Everbridge as a Solution Consultant to provide support for large-scale clients in the US & Canada. This remote/home-based position involves project management, technical consultancy, and comprehensive training. The ideal candidate is highly qualified with extensive professional experience and excellent communication skills.

Requirements

• 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management, etc.)
• Good project management skills
• Ability to handle & support conflicting priorities
• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
• Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem solving abilities
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications
• Bachelors in Business, Computer Science or related a plus

Responsibilities

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
• Establish a formal governance model with client
• Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
• Develop a continuous product education and awareness program and deliver training sessions as required
• Set and track customer success criteria for deployment. Develop and manage action plan to ensure projects remain on track
• Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria Plan