Everbridge is hiring a
Solution Consultant

Summary

Everbridge is seeking an experienced Solution Consultant to support their large-scale clients based in the US & Canada. This is a home-based position in Hungary, requiring alignment with US working hours. The role involves project management, technical consultancy, training, and acting as a customer advocate.

Requirements

• 3+ years in an on-site or remote customer-facing support or consulting role (professional services, account management, project management, etc.)
• Good project management skills
• Ability to handle & support conflicting priorities
• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
• Excellent verbal, written, and interpersonal communication skills
• Strong critical thinking, analytic, and problem-solving abilities
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications
• Bachelor's degree in Business, Computer Science, or a related field is a plus

Responsibilities

• Provide oversight and management for deployment planning, solution adoption, and technical issue resolution
• Establish a formal governance model with the client
• Conduct regular stakeholder meetings, maintain an accurate record of discussions and action items, and provide monthly account reporting to internal stakeholders
• Develop a continuous product education and awareness program and deliver training sessions as required
• Set and track customer success criteria for deployment. Develop and manage action plans to ensure projects remain on track
• Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management, and Engineering

Preferred Qualifications

Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations

Benefits

• Comprehensive healthcare coverage
• Life & Total Permanent Disability Insurance
• Cafeteria Plan