Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting Commercial Solution Sales. As a technical consultant, you will guide revenue for one of our products, collaborating with Sales, Product Management, and the executive team. This hands-on role involves developing, positioning, and delivering product-specific solutions throughout sales cycles. You will lead discovery workshops, provide product demonstrations, answer technical questions, and offer feedback to product management. Collaboration with other Solution Consultants to share best practices is key, as is staying updated on competitive analysis. The position also includes supporting marketing events.

Requirements

• 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $78,900 to $122,250
• Equity (when applicable)
• Variable/incentive compensation