Solution Consultant

Summary

Join Infinite Blue, an Everbridge company, as a remote Solution Consultant based in Hungary! This role focuses on leading projects for existing and new customers, ensuring high-quality implementations and exceeding expectations. You will be responsible for onboarding new customers, managing project lifecycles, collaborating with internal and external teams, troubleshooting issues, and providing training. The position requires strong technical project management or customer support experience, excellent communication skills, and the ability to manage multiple support channels. This role aligns with US working hours (15:00-23:30 CET). Everbridge offers a competitive salary and benefits package, including comprehensive healthcare, life and disability insurance, and a cafeteria plan.

Requirements

• 2-3 years of technical project management experience or technical customer support experience
• Strong customer service and organizational skills
• Strong problem resolution and decision-making skills
• Good troubleshooting and multi-tasking skills
• A good listener with a proven ability to build relationships with all levels of staff
• Strong time management skills, attention to detail and outstanding follow-up skills
• Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient, and professional
• Able to manage multiple channels of support (phone, emails, voicemail, backlog)
• Must be dependable with a high sense of urgency

Responsibilities

• Provide high quality onboarding and implementation of Infinite Blue applications to new customers
• Lead project design, initiation, and deployment of software and support to customers
• Collaborate with internal, external and customer teams to deliver high quality solutions
• Implement and document customizations and configurations of the IB platforms and applications
• Collaborate with Account Management, Product Management, App Development and other teams on delivering high value projects and services
• Conduct root cause analysis and troubleshooting on customer issues and provide solutions
• Provide training to customers as required to improve successful adoption
• Document resolutions to issues to improve the team knowledge base
• Provide feedback to Product Management, Enablement, and other teams to improve products and processes

Preferred Qualifications

Knowledge of relational databases, HTML, JavaScript

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria Plan