Senior Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and make a significant impact on our future success by supporting State and Local Solution Sales. You will guide revenue for one of our products, collaborating with Sales, Product Management, and the executive team. As a hands-on technical consultant, you will develop, position, and provide product-specific solutions during sales cycles. You will lead discovery workshops, give product demonstrations, and answer technical questions. This role requires strong collaboration skills and experience selling to State and Local government entities. The ideal candidate possesses a deep understanding of the ServiceNow platform or similar cloud software solutions.

Requirements

• 5+ years of pre-sales solution consulting or sales engineering experience
• Experience selling to State and Local government entities
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows