Solution Consultant - Fraud

Summary

Join Zuora as a Fraud Program Manager and execute and manage fraud tools on the merchant platform. This remote position requires extensive experience in fraud pattern identification, data analytics, client engagement, and cross-functional collaboration. You will analyze data, lead client meetings, prepare reports, collaborate with cross-functional teams, drive product adoption, and ensure data integrity. The role demands strong communication and time management skills. Occasional office visits may be required. Zuora offers competitive compensation, benefits, and a flexible work environment.

Requirements

• Bachelor's degree
• PMP or equivalent certifications
• Intermediate or advance usage of PM tools such as JIRA or other CRM tools
• Seven (7) or more years of professional experience in data analysis, security, fraud management, or combination therein
• Familiarity with Rule-Based Risk modeling and Payment Fraud tools
• Experience with data analysis tools such as PowerBI or similar
• Demonstrated ability to translate intricate data into actionable insights and articulate these findings in a clear, concise, and professional manner
• Superior time management and self-discipline, with a proven ability to consistently meet demanding deadlines
• Strong client-facing communication skills are imperative, involving direct client engagement to present analytical findings, lead strategic discussions, and ensure comprehensive fulfillment of their needs

Responsibilities

• Execute and manage fraud tools on behalf of clients to manage various fraud vectors
• Manage overall Fraud tools program to scale and increase tool adoption
• Conduct in-depth analysis of data pertaining to payment systems, credit card transactions, and fraud detection to discern trends, patterns, and actionable insights
• Lead formal client meetings and effectively communicate data insights with clarity and precision, ensuring utmost client satisfaction
• Prepare and present reports to internal and external stakeholders
• Collaborate with cross-functional teams to facilitate data-driven strategic decision-making and ensure alignment and execution of go-to-market plans
• Drive product adoption and customer satisfaction through effective marketing campaigns, sales enablement, and customer engagement initiatives
• Generate comprehensive data reports and visualizations for internal stakeholders and clients
• Manage and adhere to Service Level Agreements (SLAs) concerning data-related support tickets from clients and internal teams
• Ensure the integrity and reliability of data models, dashboards, and reports, concurrently maintaining stringent customer data security protocols
• Conduct market research and competitive analysis to identify opportunities and threats, and adapt strategies as driven by GTM leadership

Preferred Qualifications

• Experience with machine learning or predictive analytics
• Advanced knowledge of fraud analytics or payment system regulatory compliance
• SaaS / Merchant ecommerce / recurring revenue platforms experience

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing