Solution Engineer

Summary

Join Protected, Mediaocean's verification business, revolutionizing ad verification. Leveraging advanced technology, Protected offers comprehensive services enhancing ad performance and driving cost efficiencies. As an MRC-accredited and TAG-certified solution, Protected provides deep insights into attention, quality, and brand safety. This role involves technical support, client communication, data analysis, and collaboration with R&D. You will be responsible for onboarding, troubleshooting, and guiding clients on technical implementation. The ideal candidate possesses strong technical skills, AdTech experience, and problem-solving abilities.

Requirements

• Very strong technical orientation
• Hands-on experience with integrations and onboarding processes
• Vast AdTech experience with deep technical understanding(JS, HTTP, HTML, etc.’)
• Deep familiarity with specific AdTech related products (VAST, OMID, programmatic, wrappers, ad servers)
• Responsible in nature
• Problem-solver

Responsibilities

• Consulting and guiding our customers regarding the technical implementation
• Define technical requirements and provide guidance in the use of the Verification solutions
• Ability to gather requirements from TAM team and convert these to solutions
• T2 support, troubleshooting integration / technical issues raised by the TAMs and/or the end-client
• Communicate with customers to ensure they are leveraging the solution effectively
• Guide the Research team when you find anomalies or irregularities, including preparing the base analysis and framing the investigation for maximum efficiency
• Perform data analysis (SQL and Excel) to guide and advise your customer
• Assume onboarding responsibilities and assist our global team to achieve our mutual goal – win and retain clients through superior service, alongside a technological stack that we are proud of
• Data monitoring and closely collaborating with R&D
• Own, manage and lead projects related to various areas, all with the shared goal of continuous evolvement towards improving our Verification offering

Preferred Qualifications

• Passionate about identifying new trends in constantly evolving digital environments such as CTV and SSAI
• Passionate about working in a cybersecurity product company within the Media vertical
• Passionate about having an actual impact on our product as well as our customers
• Passionate about acting as a multi-facet function and getting it DONE

Benefits

• Open Paid Time Off (PTO)
• Flexible schedule
• Company holidays
• 12 weeks of paid parental leave (after 6 months of employment)
• Competitive salary
• Full benefits package starting on your first day
• Referral bonuses
• Recognition awards
• 401(k) with company match
• Company HSA contribution up to $2,400
• Medical/Dental/Vision/Pharmacy
• Health Savings Account (HSA)/Flexible Spending Account (FSA)
• Mental health support
• Life & Disability insurance
• Family planning & fertility benefits
• Pet insurance
• Legal & ID theft protection
• Retirement planning
• Medicare assistance
• Employee Assistance Program (EAP)
• Professional training/Tuition reimbursement
• Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Professional development with a dedicated Talent Development team
• Employee Resource Groups (ERGs)
• Philanthropy & awareness programs
• Mentorship programs
• In-office and virtual events & celebrations
• Various volunteer & donation opportunities
• Innovative and collaborative work environment