Solution Engineer

Summary

Join our dynamic team as a Solution Engineer at Smeetz, a fast-growing SaaS startup, to contribute to customer service operations, provide technical support, and shape product improvements.

Requirements

• Excellent command of English. French would be a plus
• Bachelor degree in Computer Science
• Experience with web development, data management and debugging is an advantage
• Solid understanding of technical troubleshooting, particularly in L2 and L3 support
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams, including developers
• Eagerness to learn and contribute to process automation and software improvement

Responsibilities

• Assist with L2 technical support tasks, gaining a solid understanding of the product and its features
• Collaborate with the development team to help resolve more complex issues (L3) for users
• Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively
• Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software
• Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests
• Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience
• Document special customer setups to help with bug resolution and contribute to ongoing product updates

Benefits

• Flexible work hours
• Option to work remotely