Solution Engineer - Justice

Summary

Join NICE, a global leader in software solutions, and become a Public Safety Solution Engineer. This role focuses on supporting new business wins by showcasing NICE's solution portfolio to prospects and partners in the North American Public Safety sector. You will collaborate with various internal teams, including sales, product management, and marketing. Key responsibilities involve demonstrating solutions, conducting needs assessments, assisting with RFP responses, and building strong customer relationships. Success requires a consultative sales approach, strong technical knowledge, and excellent communication skills. The position offers significant growth opportunities within a dynamic and innovative company.

Requirements

• At least 4 years experience selling and/or sales engineering into Government verticals and/or into the overall Public Safety/Security industry
• Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts
• Proven consultative selling style with experience in demonstration and presentation preparation
• Exceptional work ethic
• Strong technical knowledge
• Excellent communication and presentation skills
• Proven creative problem-solving skills
• Strong desire to win and close business
• Experience working with and influencing high end decision makers
• Travel requirement will be 50% per month within assigned territory

Responsibilities

• Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities
• Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence
• Interview and engage a variety of user work groups within Public Safety agencies
• Construct needs assessment/analysis while working with Account Executive to ensure alignment
• Collect feedback on solution requirements and interface with Product Management
• Assisting in technical responses to RFPs, and presentations
• Build out of Scope of Work documents (SOWs)
• Continually learn market needs and future trends in the Public Safety sector
• Develop and deliver compelling presentations to end users, partners and consultants
• Sell NICE value, differentiating between NICE and its competitors when presenting value proposition to potential and existing customers
• Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources

Preferred Qualifications

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions
• Experience/knowledge selling a full suite of SaaS products

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations