Solutions Architect

Summary

Join Braze's One-Time Services team as a Solutions Architect and play a critical role in the early integration and onboarding of customers. You will provide data architecture and design guidance, technical implementation support, and advanced use-case solutioning. This role involves owning multiple complex integrations of Braze's product and acting as the technical liaison between Braze, partners, and clients. You will collaborate with various teams, including Sales, Customer Onboarding, and Customer Success, to rapidly understand client needs and drive fast time-to-value. Additionally, you will support clients with complex use cases and customize Braze's product through workshops, meetings, and documentation. This position requires a strong technical background and excellent communication skills.

Requirements

• 2+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
• You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
• You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
• You’re known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
• You are a problem solver, with a high level of intellectual curiosity
• You see opportunity and growth in learning more about what you do and how it impacts others

Responsibilities

• Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture
• Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers
• Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes
• Support Service Delivery Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
• Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements
• Support customers in achieving effective and efficient SDK and API integrations with Braze
• Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently
• Troubleshoot technical issues reported by customers during the implementation process and provide solutions
• Support and design tools that will enhance the efficiency of customer integrations & onboarding

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend