Solutions Architect

Summary

Join Grammarly's Onboarding and Implementation team as a Coda Solutions Architect! This hybrid remote role blends product management, process optimization, solution design, and technical implementation. You will partner with enterprise clients to design and implement impactful Coda solutions, collaborating with cross-functional teams to understand workflows and drive business outcomes. As a trusted advisor, you'll architect custom solutions, guide implementation, and ensure successful Coda deployment in complex environments. This role is crucial for customer success, requiring strong technical skills and experience in enterprise SaaS or productivity software. Grammarly offers competitive pay and a comprehensive benefits package.

Requirements

• 5+ years of experience in a customer-facing technical role, such as Technical Account Management, Solutions Architect/Engineering, or Technical Support, ideally within an enterprise SaaS or productivity software environment
• Ability to build strong relationships with a diverse set of customer stakeholders, understand their needs and goals and identify and implement creative solutions
• A demonstrable track record of technical curiosity and experience learning highly complex/customizable software solutions
• Technical knowledge spanning a range of topics including: Database architecture, API familiarity, low- and no-code tools, and Excel/Sheets or another formula language
• Strong experience with highly complex software solutions
• Generalist knowledge, with experience learning new technical concepts or languages quickly
• Proficiency in troubleshooting and debugging complex software systems
• Proven track record of managing and resolving technical issues for large, enterprise-level customers
• Ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders (both internal and external)
• Strong understanding of enterprise business processes, including project management, workflow automation, collaboration, and data management
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Design and deliver custom solutions based on ongoing discovery and custom scopes of work
• Partner with customers to understand their business needs, providing guidance and pushing back when appropriate
• Own the solution journey from problem definition through launch and maintenance
• Guide new and existing customers in platform best practices when building out new use cases
• Audit existing use cases and provide suggestions for optimization, performance improvements, and future-state compatibility
• Act as a trusted partner in creating, streamlining, and optimizing critical business processes
• Work cross-functionally with customer stakeholders across a wide range of seniority and technical acumen
• Collaborate with other Solutions Architects to develop in-house playbooks and best practices
• Collaborate with sales and customer success teams to develop and optimize plays
• Collaborate with Coda’s product team to give guidance on the product vision and roadmap

Preferred Qualifications

• Previous experience in digital transformation and/or organizational change management a plus
• Previous experience building complex Coda docs is preferred; in lieu of Coda experience, similar low/no-code tools like Airtable or Zapier may be considered
• Previous experience owning end-to-end process a plus

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities