Manager Solution Architect

Summary

Join 1Password as a Manager, Solutions Architects, where you will lead a team of technical experts in delivering complex solutions to customers. You will be responsible for building programs around new features and products, developing and refining processes, and guiding the team in the evolution of solutions architecture. This remote opportunity within Canada or the US requires 2+ years of experience leading a highly technical team, experience managing complex projects, and excellent organizational skills. You will also need to be a highly effective communicator and a positive leader who fosters a supportive and challenging environment for your team.

Requirements

• 2+ years of experience leading a team of highly technical individual contributors
• Experience in managing complex projects. Direct experience with cloud infrastructure and development projects is a bonus
• Excellent organizational skills to manage a growing library of service offerings spread across a global team
• A highly effective communicator who excels at working cross-functionally to nurture strong relationships with the other teams within Go-to-Market and the rest of 1Password
• A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work
• Experience leading a team through times of fast-paced change and role expansion

Responsibilities

• Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for Solutions Architecture offerings and professional services
• Collaborate within the Solutions teams to refine and improve our engagement and escalation processes for the teams we support
• Deploy and iterate on tooling needed to support, plan, and directly collaborate with customers through complex engagements
• Analyze call volume and patterns and report on the progress of OKRs and team metrics to senior management
• Work with our HR and talent teams to continue to grow the team in North America and EMEA
• Contribute to highly effective onboarding and development processes for current and future team members
• Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality
• Build upon a strong foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills
• Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication

Preferred Qualifications

Previous experience in SaaS and professional services is a plus

Benefits

• ���� Maternity and parental leave top-up programs
• ���� Wellness spending allowance
• ���� Generous PTO policy
• ���� Company-wide wellness days off scheduled throughout the year
• ���� Wellness Coach membership
• ���� Comprehensive health coverage
• ���� Company equity for all full-time employees
• ���� Retirement matching program
• ���� Training budget, 1Password University access, and learning sessions
• ���� Free 1Password account (and friends and family discount!)
• ���� Paid volunteer days
• ���� Employee-led DEIB programs and ERGs and ECGs
• ���� Fully remote environment
• ���� Peer-to-peer recognition through Bonusly