Solutions Architect

Summary

Join Health Gorilla as a Solution Architect and leverage your technical expertise to align our solutions with customer needs. You will bridge the gap between our products and client requirements, ensuring successful implementation. Responsibilities include providing technical expertise, designing solutions, engaging with customers, implementing solutions, troubleshooting and supporting clients, and continually improving processes. This remote role requires 5+ years of experience as a customer-facing Solution Architect, 2+ years of coding, experience with health data exchange formats (HL7, FHIR, CDA), and a Bachelor's degree in Computer Science/Software Engineering or equivalent. Health Gorilla offers a competitive salary ($180,000-$200,000), stock options, 401k, comprehensive insurance, flexible PTO, paid parental leave, and stipends for phone/internet and home office equipment.

Requirements

• 5+ years experience as a customer-facing Solution Architect or in a similar technical role
• 2+ years of coding in any language
• Navigate complex conversations with technical engineers, prospective clients and c-suite with ease
• Experience working with standard health related data exchange formats (HL7, FHIR, CDA)
• A Bachelor's degree in Computer Science/Software Engineering or equivalent work experience

Responsibilities

• Provide Technical Expertise: Maintain a deep understanding of our product and its technical components to communicate and demonstrate its capabilities to customers and internal team members
• Design Solutions: Through collaboration with the sales and product development teams analyze customer requirements and propose solutions. Develop comprehensive solution designs and architectures that address customer needs and maximize the value of our product
• Engage with Customers: Engage directly with current and prospective customers to understand their technical requirements, pain points, and long-term goals. Conduct workshops, presentations, and technical discussions to gather insights and provide guidance on solution implementation
• Implement Solutions: Guide and support the implementation teams throughout the deployment process, ensuring that the proposed solution is translated into a working system. Address any technical challenges or roadblocks that may arise during implementation and provide resolutions
• Troubleshoot and Support: Act as a technical escalation point for complex issues, investigating and resolving problems related to the deployment and integration of our solutions. Collaborate with other teams, including development, operations, and support, to ensure resolution of customer issues
• Continually improve: Stay up to date with industry trends, new technologies, and best practices. Identify opportunities to enhance our product offerings and provide recommendations for future product development based on customer feedback and market demands

Benefits

• Base salary range for this role is $180,000 to $200,000, based on experience and geography
• This is a remote role
• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Flexible PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)