Solutions Architect

Summary

Join Henry Schein One as a Solutions Architect and bridge the gap between our cutting-edge dental software and the needs of dental practices. This role blends the expertise of a Sr. Solutions Consultant and a Post Sales Engineer, focusing on customer engagement, technical implementation, and training. You will analyze workflows, provide tailored recommendations, and implement automation solutions to enhance practice efficiency. Leverage your technical skills in scripting, API integrations, and RPA to customize and optimize our software. This remote position offers a competitive compensation package and excellent benefits.

Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience, preferably in a Solutions Consultant, Sales Engineer or Technical Account Manager role
• Typically a Bachelor's Degree or global equivalent in related discipline
• May hold one or more industry certifications; professional certification may be required to advance
• Experience with dental practice management workflows and common challenges in dental offices
• Understanding how technology and automation can enhance efficiency in a clinical setting
• Proficiency in light scripting languages (JavaScript, Python, or similar)
• Experience with REST APIs and API testing tools (Postman, Hopscotch, SwaggerUI)
• Strong understanding of RPA (Robotic Process Automation) and workflow automation tools
• Ability to configure and troubleshoot software integrations
• Excellent communication and presentation skills for engaging with non-technical dental professionals
• Strong problem-solving abilities to tailor solutions based on unique customer workflows
• Ability to work with both pre-sales (solutioning) and post-sales (technical implementation) teams
• Background in healthcare, dental software, or practice management solutions
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

Responsibilities

• Engage with dental office staff and DSO leadership to understand their workflows, challenges, and business needs
• Demonstrate how our software can improve practice efficiency, patient experience, and overall business outcomes
• Conduct in-depth workflow analysis for prospects and customers to recommend best practices and optimization strategies
• Translate business needs into technical recommendations and software configurations
• Act as a trusted advisor to both prospective and existing customers, ensuring successful adoption and utilization of our software
• Assist customers with software setup, configuration, and integration with existing systems
• Use light scripting (JavaScript, Python, etc.) to create workflow enhancements and automation
• Work with REST APIs and tools like Postman, Hopscotch, and SwaggerUI to troubleshoot and configure integrations
• Develop and deploy Robotic Process Automation (RPA) solutions to optimize repetitive tasks in dental offices
• Collaborate with internal product and engineering teams to escalate customer feedback and recommend product improvements
• Guide customers through technical onboarding and best practices for maximizing software adoption
• Provide hands-on training sessions and workshops to ensure users are comfortable with advanced features
• Troubleshoot technical issues related to configuration, integrations, and automation solutions
• Document customer use cases and build knowledge-sharing resources for both customers and internal teams

Preferred Qualifications

• Prior experience with workflow automation, AI-driven automation, or scripting for process optimization
• Familiarity with dental EHR/Practice Management Software integrations
• Master's degree or global equivalent

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities