Solutions Architect

Summary

Join Twilio as a Solutions Architect on the SEGMENT Professional Services team and help customers achieve value from their investment in Segment Customer Data Platform (CDP). You will lead technical on-boarding with clients to help them deploy Segment CDP and launch use cases delivering value to their customers and organization. As a technical Subject Matter Expert, you will guide clients through their initial deployment and ongoing evolution with deep product knowledge, industry knowledge, and best practices. You will work to deliver quick time-to-value, helping increase client adoption and value over time, all on the foundation of a high-quality Segment CDP implementation.

Requirements

• Have experience delivering technical engagements as projects in a consultation environment
• Are able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
• Have strong time management skills and are organized and detail obsessed
• Love for explaining technical concepts and the moment where you see things “click”
• Can write SQL queries and have experience with data architecture
• Experience with cloud and data warehouse technologies (i.e. Snowflake, Databricks, AWS, Google Cloud)
• Have solid client-side Javascript skills and experience working with APIs and server-side language
• 5+ years of relevant experience

Responsibilities

• Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
• Complete on-boarding engagements within budget and scope
• Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
• Guide customers on syncing event and profile data to cloud data warehouses, and skills in audience segmentation with warehouses using relational database structures
• Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
• Work closely with the product team to improve customer success across our entire platform
• Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!

Preferred Qualifications

• Experience working closely with or implementing any of our Destination partners
• Experience working as a services consultant at any point in your career
• Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, web, mobile, NPS and more

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program