Solutions Consultant

Summary

Join Sinch's Solutions Engineering group as a Solution Consultant and work directly with our most important clients. Present Sinch solutions, gather customer requirements, and act as a bridge between customer needs and solution delivery. You will be a product expert, consulting with clients before and after purchase to clarify needs and demonstrate solutions. Collaborate with account teams and internal teams to ensure requirements are met and client expectations are exceeded. This role requires at least 5 years of relevant experience and a BA/BS degree or equivalent experience. Sinch offers a competitive salary and comprehensive benefits.

Requirements

• At least 5 years of experience in a related role, preferably within a major tech company
• Substantial experience collaborating directly with large clients
• Ability to swiftly acquire an extensive understanding of Sinch products and conduct technical meetings autonomously
• BA/BS degree or equivalent practical experience

Responsibilities

• Lead and perform needs assessments and gather requirements
• Collaborate with the Account Teams to provide expertise in technical, product, and market areas
• Serve as the 'trusted advisor' for Sinch's current and upcoming solutions within accounts, while identifying and fostering business development opportunities for Sinch in partnership with the Account Teams
• Internally coordinate with the relevant Product Managers and Development teams to ensure requirements are effectively communicated, understood, prioritized, and fulfilled
• Build strong client relationships through innovation to ensure we are integral to their operations
• Collaborate with the Project Manager to ensure that all requirements are documented, approved, and delivered
• Prioritize to exceed clients' expectations
• Engage with third parties or vendors as needed

Preferred Qualifications

Experience in a similar industry

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice