Solutions Engineer, Acquisition

Summary

Join Grafana Labs as a Solutions Engineer and become a customer-facing product expert. You will educate potential and existing customers, ensuring their success with Grafana Labs technology. This role involves technical engagement, product presentations, and communication with customers and internal teams. You will also contribute to documentation, blog posts, and other enablement materials. As a Solutions Engineer, you will be the bridge between Grafana Labs' engineering team, customers, and the sales team.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• You reside on the West Coast

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Benefits

• In the US, the OTE compensation range for this role is $198,000 - $237,000
• Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable) and other benefits listed here
• For more information about the perks and benefits of working at Grafana, please check out our careers page