Solutions Engineer

Summary

Join Bitwarden's Solutions Engineering team as a Subject Matter Expert (SME) for Bitwarden's suite of services. You will conduct product demos, participate in deal cadence calls, report product feedback, assist account executives, build integrations, develop account strategies, track the competitive landscape, and advise customers on best practices. Responsibilities include providing technical support, designing proof-of-concepts, ensuring customer satisfaction, and coordinating hand-offs to other teams. Success is measured by diligence, precision, transparency, customer assessment, and adoption. The ideal candidate possesses excellent problem-solving skills, project planning abilities, empathy, and a passion for helping enterprise prospects. Experience in a technical position is required, and familiarity with various technologies is preferred. The role offers remote work with possible travel.

Requirements

• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping enterprise prospects interested in Bitwarden and best security practices
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely, with possible travel as needed

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
• Conduct engaging implementation-specific demos and product technical Q&A
• Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
• Report product feedback and feature requests to Product and Engineering teams
• Assist account executives with positioning new or upcoming product features to customers
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
• Work with the Sales Team to develop account strategies to build, mature and close pipeline
• Track the competitive landscape; provide technical depositioning information to account executives and prospects
• Provide assistance in responding to technical questions on requests for proposals, comments, and information
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

Preferred Qualifications

• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful services / API’s

Benefits

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development
• In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market