Solutions Engineer

Summary

Join WorkWave, a company building innovative software solutions for service professionals, as a Solutions Engineer. You will be a key player in driving sales by supporting Account Executives and Account Managers. As a trusted advisor, you will ensure prospects and customers understand the value of Wavelytics software solutions. Your expertise will be crucial in closing deals and building long-term customer relationships. WorkWave is experiencing significant growth with the launch of its AI-powered analytics suite, Wavelytics, and offers a remote-first work environment. This is an exciting opportunity to join a company leading the future of service software and make a real impact.

Requirements

• 3+ years of experience supporting the sales organization with data analytics and AI offerings
• Strong ability to learn and articulate complex technology in a way that resonates with customers
• Proven ability to quickly build rapport, understand business needs, and effectively communicate solutions
• A strategic, customer-focused mindset with excellent problem-solving and communication skills
• $120,000 - $240,000 a year

Responsibilities

• Develop and maintain strong relationships with prospects and key customer accounts to support deal closure
• Serve as the Wavelyics Product & Sales expert, supporting Account Managers by skillfully addressing technical and product-related questions throughout the sales cycle
• Understand and articulate our competitive advantages of Wavelytics and AI, effectively differentiating our solutions to buyers
• Speak to data protection and AI best practices and security considerations
• Collaborate with product, engineering and sales teams to refine messaging around new features and maximize their impact in the market
• Develop and maintain sales playbooks to align with product enhancements
• Cultivate customer relationships to drive testimonials and case studies that highlight product success
• At times this SE will be required to lead a sales pursuit as well at times be required to support sales pursuits

Benefits

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other
• Employees can expect a robust benefits package, including health and dental and 401k with company match
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year