Solutions Engineer

Summary

Join Algolia, a leading search and discovery SaaS platform, as a Solutions Engineer. You will be a key member of the go-to-market team, working closely with sales and solutions organizations to drive revenue and customer success. Responsibilities include leading technical pre-sales, demonstrating the product, addressing RFPs, and providing consultative solutions. The ideal candidate possesses strong technical skills, excellent communication abilities, and experience in a customer-facing technical role within the SaaS industry. Algolia offers a flexible workplace strategy, allowing for remote or hybrid work options. The company values grit, trust, candor, care, and humility.

Requirements

• Fluent in German and English
• Obsessed with Solving Customer Problems
• 3-5 years experience in a customer-facing technical role (SE, SA, consultant), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End and Back-End: Java, Javascript, Ruby, Go, Node, Python, Swift/Objective-C
• Great oral and written communication skills
• Superior organisational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Experience at our current stage and beyond ($50-200M+ ARR range, high growth, lots of change and building internal infrastructure)

Responsibilities

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals and effectively articulate Algolia’s ability to meet them
• Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback to Product and Engineering
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding

Preferred Qualifications

• Experience designing mockups / wireframes / UI using tools like Photoshop, SketchApp
• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify
• Knowledge in Analytics, SEO

Benefits

• FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when
• While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees