Solutions Engineer

Summary

Join AutogenAI, a leading Generative AI company, as a Solutions Engineer. You will bridge the gap between technical capabilities and customer needs, working with sales, product, and engineering teams. Key responsibilities include providing technical presales support, showcasing product expertise, creating documentation and training materials, and collaborating across teams. This role requires a Bachelor's degree or equivalent experience, 3+ years in a similar role, strong AI/LLM understanding, and excellent communication skills. The company offers competitive compensation, stock options, health and wellbeing benefits, flexible work options, and a supportive, innovative culture.

Requirements

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience
• 3+ years of experience in a solutions engineering, technical presales, or similar role
• Strong understanding of AI, LLMs, and cloud-based technologies
• Experience with APIs, integrations, and technical architecture design
• Exceptional communication and presentation skills, with the ability to tailor technical concepts to resonate with prospects' unique needs and concerns
• Strong problem-solving and analytical abilities, enabling you to identify and address prospects' challenges proactively
• Customer-centric mindset, with a focus on building long-term relationships and delivering exceptional value
• Ability to manage multiple projects and priorities in a fast-paced environment, ensuring timely and effective support for prospects

Responsibilities

• Collaborate closely with prospects to gain a deep understanding of their unique requirements and business challenges
• Leverage your expertise to propose innovative and tailored solutions that address their specific needs and drive tangible business value
• Develop and deliver compelling technical presentations and product demonstrations that resonate with prospects and highlight the benefits of AutogenAI's offerings
• Serve as a trusted advisor and subject matter expert, guiding prospects through the capabilities, integrations, and deployment options of AutogenAI's products
• Gather valuable customer feedback and insights to inform product roadmaps and drive continuous improvement, ensuring AutogenAI stays ahead of evolving market demands
• Stay up to date of industry trends, competitor offerings, and advancements in AI and LLMs to position AutogenAI as a thought leader and innovator
• Develop comprehensive technical documentation, including user guides, implementation plans, and FAQs, tailored to address prospects' specific needs and concerns
• Conduct engaging training sessions that empower prospects and internal teams with the knowledge and best practices to maximize the value derived from AutogenAI's products
• Foster strong partnerships with engineering teams to ensure prospect requirements are accurately translated into product enhancements and roadmaps
• Collaborate with the infosec team to address security reviews and compliance-related technical queries, providing prospects with confidence in AutogenAI's commitment to data protection and regulatory compliance
• Work closely with the marketing team to create compelling technical content, including whitepapers and case studies, that resonate with prospects and position AutogenAI as a trusted partner

Preferred Qualifications

• Some knowledge in programming or scripting languages (e.g., Python, JavaScript)
• Familiarity with security principles and frameworks

Benefits

• Competitive Compensation: Package is dependent on specific experience and qualifications relevant to the role, and will include OTE and commission
• Stock Options: Meaningful equity in the company
• Health and wellbeing: Comprehensive insurance and wellness programs
• Flexible Work Options: Enjoy flexible working conditions with the option to work remotely
• Innovative Culture: Be part of a supportive and dynamic team at the forefront of AI technology
• Additional Perks: Top-of-the-range laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development