Solution Engineer

Summary

Join Brevo, a leading CRM suite, as a Solutions Engineer! You will bridge product expertise with sales and customer integration, leading technical presentations, product demonstrations, and guiding customers through the Brevo integration process. This role requires defining and executing implementation plans, addressing customer technical questions, creating technical proposals, and proactively monitoring client setups. You will also conduct product training and stay updated on industry trends. Success requires a strong technical background, experience in a related field, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. Brevo offers a competitive compensation package and a supportive work environment.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field
• +3 years of experience in Consulting, Sales Engineering, Technical sales, or Product management roles
• Strong technical background with a special focus on RESTful API and capability to exploit logs and strong understanding of the e-mail marketing sector
• Fluent in French & English
• Exceptional presentation and communication skills, with the ability to effectively communicate technical information to a non-technical audience
• Proven ability to develop relationships and consult with customers to understand their business challenges and objectives
• Ability to work collaboratively with cross-functional teams, including sales, product development, and marketing
• Excellent problem-solving skills and the ability to think strategically about business and technical challenges
• You are curious, eager to learn, and have great adaptability to change!

Responsibilities

• Define, customize and execute implementation plans with key deliverables and project milestones with the CSM/PM and Deliverability experts
• Define and execute implementation plans, ensuring optimal setup and usage of product features, including API integrations
• Work closely with the CSM team & Technical teams (Product, Engineering, and Customer Care) to keep on optimizing the implementation process
• Address technical questions from customers, offering accurate and comprehensive information to foster confidence in our solutions
• Create compelling technical proposals that highlight the unique advantages and value proposition of our products
• Proactively test, troubleshoot, and monitor client setups during the implementation phase, ensuring a seamless onboarding experience
• Conduct product training sessions for customers and the revenue department, and provide technical guidance during product installation and customization
• Stay abreast of industry trends and product developments, and facilitate the integration of customer feedback into product development, enhancing product relevance and competitiveness

Preferred Qualifications

Experience with CDP (customer data platform) is a plus!

Benefits

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you!
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• Flexible working hours and remote work