Solutions Engineer

Summary

Join D2L's new business sales team as a Solutions Engineer and become an expert in the Brightspace platform. You will support the sales process by preparing and presenting product demonstrations, conducting needs analysis sessions, and building compelling presentations. Collaborate with the sales team, provide feedback to product management, and create technical documentation. Engage in proposal writing and attend sales presentations and conferences (25-50% travel). This role requires 3+ years of experience in pre-sales or a similar role, a deep understanding of learning management systems, and excellent presentation and communication skills.

Requirements

• 3+ years' experience in pre-sales, solutions engineering or equivalent role
• Understanding of the ed-tech market
• Knowledge and experience with learning management systems and a deep interest in education
• Technical understanding of enterprise software, web, and database technology
• Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
• Very comfortable with presenting complex education and technology concepts to a variety of stakeholders
• Be highly engaging in person and virtually
• Must have excellent writing and comprehension skills
• Ability to work with a distributed team and travel extensively to attend sales presentations, meetings, and conferences as required (up to 50%)
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision

Responsibilities

• Support the sales process by becoming an expert in the Brightspace platform, including functionality, usage, architecture, and deployment
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require
• Provide feedback to product management teams regarding use cases and trends in the field
• Create technical documentation and materials as required for your prospects
• Be the conduit through which internal subject matter experts are contacted and engaged into sales opportunities
• Engage in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses
• Attend sales presentations, meetings, and conferences as required (travel 25 - 50%), and be willing to work various hours across North America from PST to EST

Preferred Qualifications

• Deep knowledge of Brightspace LMS as an Admin or Super User
• Experience or knowledge of the Higher Education market
• Experience writing RFP responses

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne