Solutions Engineer

Summary

Join Dynatrace as a Digital Experience Monitoring - Solutions Engineer and become a key member of the sales team, providing expert technical support. You will be responsible for executing compelling demos, managing POCs, building customer relationships, and completing RFIs/RFPs. This role requires strong communication, presentation, and technical skills, along with 5+ years of experience in digital experience monitoring and business analytics. You will collaborate with various teams and travel up to 30% of the time. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, medical/dental benefits, and a 401(k) match.

Requirements

• Bachelor’s degree in Computer Science or equivalent education or experience required
• 5+ years of experience within the digital experience monitoring space with tools such as AppDynamics, DataDog, New Relic, Catchpoint, GlassBox, Quantum Metric, Full Story, and Blue Triangle
• Be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role
• Be passionate about innovative technology, technical sales and articulating value to customers and prospects
• Be an excellent team player, with the ability to work across all disciplines
• Have excellent communication and presentation skills, with the ability to communicate technical value into business value
• Have the ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
• Have the ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs
• Have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
• Be able to travel up to 30% of the time

Responsibilities

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
• As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs
• Present Dynatrace’s vision to our customers C-suite executives
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
• Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
• Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market
• Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
• Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach)

Preferred Qualifications

• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
• Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data
• Advanced Experience with web technologies such as JavaScript, Angular, React, HTML, and CSS
• Experience with session-replay tools
• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
• Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud
• Knowledge with cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines

Benefits

• Unlimited personal time off
• Employee stock purchase plan
• Reward system
• Medical/dental benefits
• Company matching 401(k) plan for retirement
• Competitive compensation
• Company-sponsored premium benefits
• Medical
• Dental
• Vacation/holidays
• Company matching 401(k) Plan