Solutions Engineer

Summary

Join D2L as a Solutions Engineer and become a hands-on expert in the Brightspace platform, supporting the sales process by showcasing D2L products and services. You will prepare and deliver compelling product demonstrations to diverse audiences, conduct needs analysis sessions, and provide feedback to product management. The role involves creating technical documentation, engaging in proposal writing, and attending sales events (25-50% travel). This position requires 3+ years of Brightspace experience and excellent presentation and communication skills. D2L offers a competitive salary ($85,000-$110,000 USD), benefits, and a supportive work environment.

Requirements

• 3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively
• Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders
• Be highly engaging in person and virtually
• Must have excellent writing and comprehension skills
• Be able to work remotely in a professional manner
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST

Responsibilities

• Become a hands-on expert in the Brightspace platform
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require
• Provide feedback to product management teams regarding use cases and trends in the field
• Create technical documentation and materials as required for your prospects
• Be the conduit through which internal SMEs are contacted and engaged into sales opportunities
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST
• Engaging in proposal writing - review client requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses

Preferred Qualifications

• Experience in a higher education institution in an edtech role will be advantageous
• Comfort with other learning management systems and other learning platforms that might integrate with the LMS
• Have a deep interest in education and educational technology including familiarity with technology ecosystem and the LMS

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne