Solutions Engineer

Summary

Join DataDome's Paris team as a Solutions Engineer, reporting to the US-based VP of Solutions & Services. You will be a key player in showcasing DataDome's value to prospective clients, guiding them through the entire process from initial discussions to production implementation. This role demands strong technical skills and the ability to build trusted client partnerships. You will collaborate with various teams, solve complex challenges, and contribute to the design of effective technical solutions. The position offers a flexible work arrangement, generous benefits, and opportunities for professional development. DataDome is a leader in bot management, protecting businesses from cyberfraud, and offers a supportive and inclusive work environment.

Requirements

• Bachelor’s Degree in Computer Science/Engineering or equivalent experience
• At least 3 years pre-sales experience within a mid-market to enterprise level SaaS ecosystem
• A consultative approach with solving the customer’s business challenges and have a track record of successfully overcoming technical and security objections and highlighting product value as a whole
• Experience in translating technical concepts into language for varied audiences
• Good understanding of web-based solutions, website development and structured data
• Highly analytical mindset, that can manage client relationships as part of a market leading, AI driven organization
• Customer oriented with excellent written and verbal communication skills, as project management experience

Responsibilities

• Understand complex customer business problems and advise them on how to deploy the DataDome solution
• Visualize customer internal systems and information topology
• Lead technical discussion with prospects in defining challenges and identifying client success criteria
• Prepare and deliver high impact presentations and demos that tell DataDome's differentiated story
• Guide customers through the evaluation process ensuring that DataDome's solution meets key business objectives and technical requirements
• Configure prospect's instance to enhance bot detection
• Work cross-functionally between different sales, engineering, product and marketing teams to promote the adoption of the DataDome solution and share customer feedback
• Collaborate with the Sales team to assess, qualify and track customer opportunities in SalesForce, and contribute to the design of effective technical solutions

Preferred Qualifications

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• You have experience with Apache, Nginx, Varnish, IIS, lambda@edge

Benefits

• Flex Life: While we offer remote, hybrid, & in-office options each position specifies the level of flexibility. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace if you work hybrid or remotely
• Generous Health Benefits: We have partnered with Kenko for your healthcare needs
• Professional Development : #Growth is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
• Events & Team building: Feel the #TeamSpirit both virtually & onsite, with several events & workshops planned throughout the year, including an annual offsite evens, quarterly online and offline events and parties, lunch & learns, & much more
• Parent Care: Gift & care packages for parents
• PTO: Based on the country you are based from (e.g. 25 days in France)