Solutions Engineer

Summary

Join Grafana Labs as an early member of a high-growth Commercial Solutions Engineering team. Partner with the Sales team to showcase Grafana's value and close deals. Own technical customer engagements, deliver presentations, and provide product feedback. Proactively communicate with customers and internal teams. Contribute to documentation and enablement materials. This role requires 1-3+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space. The position is remote-first and requires excellent communication skills.

Requirements

• Located in the Central Region of the United States
• 1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership
• Ability to work and collaborate with an international team
• First class written and oral communication skills
• Ability to skillfully articulate our value proposition and the technical advantages of our products
• Ability to solve technical challenges and bring creative solutions to customers
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, creative

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Preferred Qualifications

Recent grad of a coding bootcamp or previous post-sales or engineering experience

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on our careers page