Remote Solutions Engineer

Summary

Join a dynamic team at GumGum, a contextual-first digital advertising platform, as a Solutions Engineer. This pivotal role requires technical problem-solving skills and knowledge of publisher integration types. The ideal candidate will possess a strong understanding of strategic partnerships, discrepancy management, and ad inventory optimization.

Requirements

• Bachelor’s Degree or similar educational certification
• 1-2 years of experience in technical support and troubleshooting
• Experience in AdTech industry and with SSPs preferred
• Proficient with Web Developer Tools
• Basic understanding of HTML, CSS, and JavaScript
• Knowledge of ad servers/SSPs (Google Ad Manager, Xandr)
• Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding
• Ability to explain technical concepts to non-technical audiences
• Excellent presentation skills
• Detail-oriented, solution-focused, resourceful, and independent
• Ownership mentality and ability to perform under pressure

Responsibilities

• Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
• Provide pre-sale technical support to the North America Publisher Partnerships team
• Lead technical publisher calls for onboarding and troubleshooting
• Advocate for Publisher team needs to Product/Engineering teams
• Influence product decisions and priorities by working with cross-functional stakeholders
• Resolve JIRA tickets from the Publisher Support queue promptly
• Develop best practice documentation and educational materials
• Resolve discrepancies using data analysis and technical expertise
• Collaborate with JAPAC & EMEA counterparts for knowledge sharing