GumGum is hiring a
Solutions Engineer

Summary

The job is for a Solutions Engineer at GumGum, a contextual-first digital advertising platform. The role involves technical problem-solving, supporting the North America Publisher Success team, providing pre-sale technical support, and advocating for the Publisher team's needs to Product/Engineering teams. The job requires a Bachelor’s Degree or similar educational certification, 1-2 years of experience in technical support and troubleshooting, proficiency with Web Developer Tools, and knowledge of ad servers/SSPs (Google Ad Manager, Xandr).

Requirements

• Bachelor’s Degree or similar educational certification
• 1-2 years of experience in technical support and troubleshooting
• Experience in AdTech industry and with SSPs preferred
• Proficient with Web Developer Tools
• Basic understanding of HTML, CSS, and JavaScript
• Knowledge of ad servers/SSPs (Google Ad Manager, Xandr)
• Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding
• Ability to explain technical concepts to non-technical audiences
• Excellent presentation skills
• Detail-oriented, solution-focused, resourceful, and independent
• Ownership mentality and ability to perform under pressure

Responsibilities

• Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
• Provide pre-sale technical support to the North America Publisher Partnerships team
• Lead technical publisher calls for onboarding and troubleshooting
• Advocate for Publisher team needs to Product/Engineering teams
• Influence product decisions and priorities by working with cross-functional stakeholders
• Resolve JIRA tickets from the Publisher Support queue promptly
• Develop best practice documentation and educational materials
• Resolve discrepancies using data analysis and technical expertise
• Collaborate with JAPAC & EMEA counterparts for knowledge sharing

Benefits

• Competitive base pay
• Employer-matched 401(k) retirement plan
• Depending on the role, participation in a bonus, commission, or stock incentive program