Solutions Engineer

Summary

Join Heartflow, a medical technology company revolutionizing precision heartcare, as a Solutions Engineer. Guide customers through implementing Heartflow's AI-driven cardiac test solutions in hospital/clinical settings. You will need a deep understanding of hospital networks, protocols, and patient data privacy. Work with customer resources to deploy solutions, overcome technical obstacles, and resolve issues. Collaborate with support and technology teams, and contribute to the roadmap of future technical solutions. This work-from-home position involves occasional travel. The role requires expertise in healthcare IT, networking, security, and virtualization technologies.

Requirements

• Positive, professional personality, comfortable in front of groups/customers
• Responsible, accountable, and ability to work well within teams and cross-functionally
• Comfortable in high pressure situations, and ability to assess priorities
• Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
• Linux - experience shell scripting, troubleshooting, services, logs
• Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues
• Security - Understanding of data protection, encryption. Knowledge of web services, certificates
• VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features
• 2 years of DICOM and/or PACS experience required
• Knowledge of virtualization technologies required
• 2 years’ experience working in the health care industry
• Demonstrated customer facing skills
• Occasional travel to customer locations may be required
• The responsibilities of this position sometimes require working evenings and weekends, with little advance notice, including on-call responsibilities as needed

Responsibilities

• Guide Heartflow’s customers through the process of implementing our unique SaaS non-invasive diagnostic technology
• Be a customer resource for information on Heartflow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions
• Contribute as Heartflow gains worldwide adoption of our novel FFR CT product by providing knowledgeable responses to customer inquiries and issues
• Contribute to high-performing, global Field Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues
• Deliver customer feedback into Heartflow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology

Preferred Qualifications

• Eng or B.S. in Computer Science preferred
• 2+ years working in Linux environment preferred
• Experience supporting large-scale websites and/or web-based products

Benefits

• Cash bonus
• Stock options