Solutions Engineer

Summary

Join Innovative Systems, a global leader in compliance, data quality, and data matching software, as a Solutions Engineer. You will collaborate with the sales team, conducting pre-sales technical activities crucial to all sales stages. This role demands demonstrated technical aptitude and successful technical sales experience with a proven track record of exceeding targets and building relationships. The position is primarily based in Pittsburgh, PA, but remote or hybrid work arrangements may be considered depending on location. You will be responsible for understanding client needs, presenting solutions, and collaborating with various teams to ensure client satisfaction. Success in this role requires strong technical skills, excellent communication, and a collaborative spirit.

Requirements

• Bachelor’s degree with technical focus or equivalent related experience
• Proven technology skills including knowledge of system integrations
• Technical understanding of SaaS, On-Premise and API implementations and operations
• Outstanding interpersonal abilities, and strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Intellectual curiosity and entrepreneurial spirit
• Passionate self-starter that is self-directed and able to execute independently

Responsibilities

• Conduct Discovery conversations with prospects and clients to understand the: Functional challenges they’re facing today – defined as the capabilities in their existing environment that are either missing entirely or don’t work as well as they would like; Managerial, financial, strategic or personal impact those functional challenges are creating for the business and the individuals seeking a solution; and Key business results or outcomes they wish to achieve by selecting and implementing a new solution
• Visualizing and presenting your understanding of the above to the prospect or client to validate your understanding in advance of any solution demonstrations
• Conduct solution demonstrations, technical briefings and other relevant conversations to ensure that the Innovative solution is properly understood and oriented to the value that the prospect or client seeks
• Assess incoming requests for information (RFI) or request for proposal (RFP) and counsel the sales executive or relationship manager as to Innovative’s ability to address the requirements stated
• For RFIs or RFPs deemed worthy of the effort, you will lead the collection and  coordination of all information and work closely with the sales executive or relationship manager to prepare the appropriate response to the prospect or client
• You will collaborate closely with sales and account management, product management, engineering, and other technical support resources to ensure the proposed solution accurately addresses the prospective client’s needs, and can be appropriately supported
• Engaging with prospects and clients to understand technical and functional requirements needed to deliver business benefit of Innovative’s solutions
• Providing key subject matter expertise for financial crimes, anti-money laundering and all related aspects of Innovative Systems’ solutions and be able to position screening solutions for specific banking,  insurance, and related applications
• Explaining the unique features and benefits of Innovative’s solutions in comparison to competitive products
• Delivering effective product presentations that are appropriately adapted to technical and non-technical audiences
• Proactively communicating with internal stakeholders and leadership regarding customer needs
• Leading Proof-of-Value (POV) engagements, working with the client, sales, and technical resources
• Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction
• Assessing the prospective client’s existing and potential needs; recommend solutions that optimize value for all parties
• Meeting or exceed assigned targets to ensure meeting individual, department, and company objectives for sales growth and profitability
• Working collaboratively with sales and account management to ensure the needs of the client are met regardless of territory
• Participating in trade shows, seminars and other industry events

Preferred Qualifications

• Prior successful software / technical sales or sales engineering experience in a business-to-business environment with record of consistently exceeding targets is a plus
• Experience in the compliance, data quality, and / or data management industries is a plus
• Ability and willingness to travel domestically and internationally

Benefits

Location: When possible, this opportunity will be based out of our World Headquarters located in Pittsburgh, PA. If not possible, this opportunity may allow for remote work and hybrid (mix of in-office and remote) work schedules dependent on where the successful candidate is located