Solutions Engineer

Summary

Join Instructure, a company dedicated to creating user-friendly software that transforms teaching and learning, as a Solutions Engineer. You will guide prospective customers through the evaluation process of the Instructure Learning Platform, including Canvas LMS, Canvas Studio, and other products. Working closely with account executives, you will sell and architect optimal solutions for buyers. This role requires strong communication skills to explain complex concepts to various stakeholders and involves up to 60% travel. The position offers competitive compensation, flexible schedules, generous paid time off, comprehensive wellness programs, and learning and development stipends. Instructure fosters a culture of inclusivity and support.

Requirements

• Proven academic technology and/or solutions engineering experience
• Proven experience providing professional development and mentorship
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Proven knowledge of an experience integrating sales methodologies
• Proven project management skills
• Applied understanding of teaching, instructional design, and education systems administration
• Expert understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, AI in education etc
• Executive-level confidence to assume an active role as a thought leader in strategic discussions with internal and external stakeholders
• Articulate and compelling presentation skills
• Excellent communication skills in speech and writing, tailored for an audience
• Self-motivated, self-reliant, and collaborative
• Access to a nearby airport. Travel requirements up to 60%

Responsibilities

• Present the Instructure Learning Platform as a product (and Instructure as a partner) to a variety of higher education stakeholders
• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s)
• Promote methods of using instructional technology to transform teaching and learning
• Develop and deliver tailored product demonstrations that are simple but engaging
• Lead in-depth, technical discussions with information technology experts
• Identify or develop solutions to address unique technical or functional requirements
• Understand and document customer requirements to support a successful evaluation and implementation
• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs
• Leverage prior education technology or solutions engineering experience to help others on the sales team achieve sales and professional development goals
• Contribute to team development efforts by participating in recruiting and onboarding, mentorship, and sales enablement activities
• Work across geographies in pursuit of company objectives

Benefits

• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection